Shipping and Delivery Policy
Shipping and Delivery Policy
Last Updated: July 2026
Al Janoub Trading Stores delivers orders to supported locations within the Kingdom of Saudi Arabia through approved shipping providers.
1. Order Processing
Orders are processed after payment confirmation and product availability verification. Processing times may vary during weekends, public holidays, promotions, or periods of high demand.
2. Delivery Time
The estimated delivery time and available shipping options are displayed during checkout. Delivery times are estimates and may vary depending on the destination, courier, weather conditions, public holidays, or circumstances beyond our reasonable control.
3. Shipping Fees
Shipping fees are calculated during checkout according to the delivery location, order size, weight, and selected shipping method. Any free-shipping offer is subject to its stated conditions.
4. Delivery Information
Customers must provide a complete and accurate address, mobile number, and any required location details. Al Janoub Trading Stores is not responsible for delays or failed delivery caused by incorrect or incomplete information.
5. Order Tracking
When tracking information is available, it will be sent to the customer through the registered mobile number, email address, or order page.
6. Receiving the Shipment
The customer should inspect the shipment upon delivery. Any damaged, missing, or incorrect product should be reported promptly with the order number and clear supporting images.
7. Failed Delivery
If delivery fails because the customer cannot be reached, refuses the shipment, or provides incorrect information, the order may be returned to the store. Additional shipping charges may apply before reshipping.
8. Delays
We will make reasonable efforts to deliver orders within the estimated period. However, delays caused by shipping providers, severe weather, public emergencies, or other circumstances beyond our control may occur.
9. Contact Us
For questions about shipping or delivery, contact:
Al Janoub Trading Stores
Email:
Mobile and WhatsApp:
+966553557764
Website:
aljanoubstores.sa