Return and Exchange Policy

At Al Janoub Trading Stores, we aim to provide our customers with a reliable and satisfactory shopping experience. Customers may submit a return or exchange request within 7 days of receiving the order, subject to the conditions below and without affecting their applicable consumer rights.

Request Period

A return or exchange request must be submitted within 7 days of receiving the order.

Return and Exchange Conditions

- The product must be in its original condition, unused and unopened.

- The product must be returned in its original packaging with all included accessories.

- The customer must provide the order number or proof of purchase.

- The product is subject to inspection before the request is approved.

- The product must not fall within the excluded product categories.

Products Not Eligible for Return or Exchange

- Food or consumable products that have been opened or used.

- Products that cannot be returned for health, hygiene or safety reasons.

- Products damaged because of misuse or improper storage by the customer.

- Products returned without their original packaging or included accessories.

Shipping Costs

If the return or exchange is requested because the customer changed their mind or selected an unsuitable product, the customer will bear the shipping costs.

If the customer receives a damaged, defective or incorrect product, Al Janoub Trading Stores will process the request and bear the related shipping costs.

Damaged or Incorrect Products

Customers should contact customer service as soon as possible after receiving a damaged, defective or incorrect product and provide the order number and supporting photos when requested.

Request Review

Return and exchange requests are reviewed after the product is received and inspected. The customer will be informed of the result after the review is completed.