Terms of Use and Privacy Policy
Terms of Use and Privacy Policy
Last Updated: July 2026
Welcome to Al Janoub Trading Stores. This Terms of Use and Privacy Policy explains the conditions governing your use of our website and online store, as well as how we collect, use, protect, and manage your personal information.
By accessing the website, creating an account, placing an order, or using any of our services, you acknowledge that you have read and accepted this policy.
1. About the Store
Al Janoub Trading Stores provides a selection of food products, beverages, home essentials, hospitality products, and other related goods through its online store.
Website:
aljanoubstores.sa
Customer Service Email:
Customer Service and WhatsApp:
+966553557764
2. Eligibility to Use the Website
You must provide accurate and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account details and password and for all activities carried out through your account.
You must notify us promptly if you believe that your account has been accessed or used without authorization.
3. Acceptable Use
You agree to use the website only for lawful purposes.
You must not:
• Use the website for fraudulent, illegal, or unauthorized activities.
• Provide false, misleading, or incomplete information.
• Attempt to interfere with the security or operation of the website.
• Access accounts, systems, or information without authorization.
• Upload harmful files, malicious software, or disruptive code.
• Copy or commercially exploit the website content without written permission.
• Use the website in a manner that may harm the store, its customers, or third parties.
We may suspend or terminate access to the website when misuse, fraud, or a violation of this policy is suspected.
4. Products and Product Information
We make reasonable efforts to display product descriptions, images, prices, sizes, weights, ingredients, and other information accurately.
However, product packaging, colors, appearance, or specifications may occasionally differ from the images displayed on the website.
Customers should review product details, ingredients, storage instructions, and allergy information before purchasing or using any product.
Product availability is subject to stock levels and may change without prior notice.
5. Prices and Taxes
All prices are displayed in Saudi Riyals unless otherwise stated.
Prices may include applicable value-added tax where required.
We reserve the right to change prices, offers, or promotions at any time before an order is confirmed.
If an incorrect price is displayed due to a technical or administrative error, we may contact the customer to confirm the correct price or cancel the affected order and refund any amount paid.
6. Orders
Submitting an order does not automatically guarantee acceptance.
An order is considered accepted after it has been reviewed and confirmed by the store.
We may refuse or cancel an order for reasons including:
• Product unavailability.
• Incorrect pricing or product information.
• Incomplete customer information.
• Failed or unauthorized payment.
• Suspected fraud or misuse.
• Delivery restrictions.
• Events beyond our reasonable control.
If a paid order is cancelled by the store, the amount will be refunded through the appropriate payment method.
7. Payment
Payments are processed through the payment methods available at checkout.
Customers must ensure that payment information is valid and that they are authorized to use the selected payment method.
Electronic payments may be processed by independent payment-service providers. These providers may process payment information under their own terms and privacy policies.
We do not intentionally store complete payment-card details when payments are processed directly by an authorized payment provider.
8. Shipping and Delivery
Shipping and delivery are governed by the store’s Shipping and Delivery Policy.
Delivery times are estimates and may be affected by the destination, courier, order volume, weather, public holidays, or other circumstances beyond our control.
The customer is responsible for providing a complete and accurate delivery address and contact number.
Additional charges may apply when an order must be shipped again because of incorrect information, failure to receive the shipment, or repeated unsuccessful delivery attempts.
9. Returns and Refunds
Returns, exchanges, and refunds are governed by the store’s Return and Refund Policy.
Customers should review that policy before completing a purchase.
Certain products may not be eligible for return where they are perishable, opened, used, damaged after delivery, or otherwise excluded under the applicable policy.
10. Intellectual Property
All website content, including the store name, logo, text, product descriptions, photographs, graphics, designs, icons, and layout, is owned by or licensed to Al Janoub Trading Stores unless otherwise stated.
You may use the website for personal and non-commercial purposes only.
You may not reproduce, modify, distribute, publish, sell, or commercially use any website content without prior written authorization.
11. Third-Party Services and Links
The website may contain links to payment providers, shipping companies, social-media platforms, maps, or other third-party services.
We are not responsible for the availability, content, security, or privacy practices of third-party websites or services.
Customers should review the terms and privacy policies of those third parties before using their services.
12. Information We Collect
We may collect information that you provide directly, including:
• Full name.
• Mobile number.
• Email address.
• Billing and delivery addresses.
• Account and login information.
• Order and purchase history.
• Customer-service communications.
• Return, refund, and complaint information.
• Preferences and marketing choices.
We may also collect technical and usage information automatically, including:
• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages visited.
• Date and time of access.
• Referring website or source.
• Cookie and session information.
• Actions performed within the website.
13. How We Use Personal Information
We may use personal information to:
• Create and manage customer accounts.
• Process, confirm, and deliver orders.
• Process payments and refunds.
• Communicate order and delivery updates.
• Respond to enquiries, complaints, and support requests.
• Prevent fraud and protect the website.
• Improve our products, services, and customer experience.
• Analyze website performance and customer activity.
• Send promotional communications where permitted or where consent has been provided.
• Maintain accounting, tax, operational, and legal records.
• Meet applicable legal and regulatory obligations.
14. Sharing Personal Information
We may share information only when reasonably necessary with:
• Payment-service providers.
• Shipping and delivery companies.
• Technology, hosting, and website-service providers.
• Customer-support and communication providers.
• Professional advisers, auditors, and accountants.
• Government, regulatory, judicial, or law-enforcement authorities when legally required.
• Business successors in the event of a merger, restructuring, transfer, or sale of the business.
Service providers are expected to use personal information only for the services they perform and to apply appropriate safeguards.
We do not sell customers’ personal information to advertisers.
15. Cookies and Similar Technologies
The website may use cookies and similar technologies to:
• Keep users signed in.
• Maintain shopping-cart contents.
• Remember preferences.
• Measure website traffic and performance.
• Improve functionality and security.
• Support marketing and analytics activities where permitted.
You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
16. Marketing Communications
We may send offers, updates, or promotional messages where permitted or where the customer has agreed to receive them.
Customers may unsubscribe through the available opt-out option or contact customer service to request removal from marketing communications.
Stopping marketing messages will not prevent operational communications related to orders, payments, deliveries, or account security.
17. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution, and legal or regulatory requirements.
Retention periods may vary according to the type of information and the reason for processing it.
18. Information Security
We apply reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their passwords, devices, and account access.
19. Customer Rights and Requests
Subject to applicable requirements and limitations, customers may request to:
• Access personal information held about them.
• Correct inaccurate or incomplete information.
• Update account or contact details.
• Request deletion of information where legally permitted.
• Withdraw consent for optional marketing communications.
• Raise a concern about the handling of personal information.
We may request identity verification before processing a privacy request.
Some information may need to be retained where required for completed orders, accounting records, fraud prevention, disputes, or legal obligations.
20. Children’s Privacy
The website is not intended for unsupervised use by children.
Purchases should be made by an adult or under the supervision of a parent or legal guardian.
We do not knowingly seek to collect personal information from children without appropriate authorization.
21. Limitation of Liability
We aim to provide an accurate, secure, and reliable shopping experience.
To the extent permitted by applicable requirements, we are not responsible for indirect losses resulting from:
• Temporary website interruptions.
• Third-party service failures.
• Delivery delays beyond our reasonable control.
• Customer misuse of a product.
• Incorrect information supplied by the customer.
• Unauthorized account access caused by the customer’s failure to protect login information.
Nothing in this policy limits any customer rights that cannot lawfully be excluded.
22. Changes to This Policy
We may update this policy to reflect changes in our services, website features, operational practices, or applicable requirements.
The updated version will be published on this page with a revised update date.
Continued use of the website after an update indicates acceptance of the revised policy.
23. Contact Us
For questions regarding the website, your account, an order, or the handling of personal information, contact us through:
Al Janoub Trading Stores
Email:
Mobile and WhatsApp:
+966553557764
Website: